Refund and Returns Policy for JioHoster

Thank you for choosing JioHoster as your web hosting provider. We strive to provide excellent services and customer satisfaction. In the event that you are not completely satisfied with our services, we have established the following Refund and Returns Policy:

  1. Eligibility for Refunds 1.1 JioHoster offers a 30-day money-back guarantee for new customers on selected hosting plans. This guarantee applies only to the initial purchase of hosting services. 1.2 Domain registration, add-on services, and renewal fees are non-refundable. 1.3 The money-back guarantee does not apply to dedicated servers, VPS hosting, or any other custom services.
  2. Refund Procedure 2.1 To initiate a refund request, you must contact our customer support team within 30 days of your initial purchase. 2.2 Refunds will be processed using the original payment method. 2.3 If your refund request is approved, the refund will be issued within 7-10 business days.
  3. Non-Refundable Situations 3.1 JioHoster will not provide refunds in the following cases: a) Violation of our Terms and Conditions or Acceptable Use Policy. b) Account suspension or termination due to non-payment. c) Discontinuation or cancellation of services by the customer. d) Domain name registrations or transfers. e) Add-on services, SSL certificates, or any other non-hosting related services. f) Any fees paid to third-party providers.
  4. Returns and Exchanges 4.1 JioHoster does not offer returns or exchanges for digital services, including web hosting. 4.2 If you encounter any issues or have questions regarding our services, please contact our customer support team. We are committed to resolving any concerns you may have.
  5. Service Disruptions and Downtime 5.1 JioHoster strives to provide a reliable hosting environment. However, occasional service disruptions or downtime may occur due to various factors beyond our control. 5.2 Service disruptions or downtime caused by maintenance, security updates, or factors outside our reasonable control do not qualify for refunds.
  6. Amendments 6.1 JioHoster reserves the right to modify or amend this Refund and Returns Policy at any time without prior notice. 6.2 Any changes to the policy will be effective immediately upon posting on our website.

Please note that by using our services, you agree to abide by this Refund and Returns Policy. If you have any questions or require further assistance, please contact our customer support team.